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Course Outline

Salesforce Overview

Licensing

Object Model

System Security

Users

Network Security

Activation

Login History

Trusted IP Address Ranges

Profiles

Object Permissions

IP Login Restrictions

Login Hours

Permission Sets

Force.com Architecture

Apex & Visualforce Overview

Record Security

Record Ownership/Full Access

Organization Wide Defaults

Role Hierarchy and Roles

Sharing Rules

Manual Sharing

Account Teams

Opportunity Teams

Queues

Case Teams

Folder Access

Customization

Custom Fields

Picklists

Controlling and Dependent Picklists

Formula Fields

Field Level Security

Security & Sharing Knowledge Check

Customization

Page Layouts

Record Types

Business Processes

Products & Price Books

Quotes

Sales Productivity Tools

Field History

Service Relationships

Cases 

Solutions

Knowledge

Case Assignment Rules

Escalation Rules

Object Relationships

Lookup & Master Detail Fields

Schema Builder

Roll Up Summary Fields

Lookup Field Filters

Recruiting Application

Custom Objects

Custom Tabs

Custom Apps

Setup Audit Trail

Automation

Data Validation

Workflow

Workflow Actions

Classic Email Templates

Time Based Workflow

Approval Process

Process Builder

User Interface Settings

Search Settings

Salesforce Record IDs

Import Wizard

Data Loader

Mass Transfer

External IDs

Upsert

Mass Delete

Weekly Data Export

List Views

Reports

Report Folders

Tabular Reports

Summary Reports

Matrix Reports

Date Filters

Joined Reports

Report Charts

Bucket Fields

Report Summary Fields

Custom Report Types

Report Scheduling

Dashboards

Folders

Components

Running User

Dashboard Scheduling

Marketing Relationships

Leads

Lead Conversion

Web-To-Lead

Lead Assignment Rules

Lead Auto Response Rules

Campaigns

Campaign Members

Campaign Influence

Content

Communities

Force.com Sites